Returns and refunds

POLICY & PROCEDURES FOR RETURNS

If for any reason the customer is not satisfied with an order, the unused item can be returned for a different size/colour or a refund within 14 days of receipt of goods.

Return Instructions

1. To request approval for a return, please contact us by e-mail at the following address: shop@faustopuglisi.com
The codes for the articles to be returned must be indicated in the e-mail. Upon receipt of the request, Fausto Puglisi customer service will send written confirmation with instructions to the customer.

2. The return shipping is paid by the customer at the following rates:
ITALY €10
EUROPE €20
REST OF THE WORLD €50

3. Any customs duties are charged to the customer and will be deducted from the refund.

4. Return shipping must take place within 14 days of receiving the order.

TERMS AND CONDITIONS FOR RETURN
• Clothes must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and not show any marks.
• Any return item must include all labels, packaging and original accessories (hangers, garment bag, etc.) received with the order.
• All footwear and accessories must be returned along with their original box, which is considered part of the product itself and must not have been in any way damaged and/or altered, or used as the outer packaging.
• Returns must be shipped in the original Fausto Puglisi box.
• In the event that the customer receives defective goods, or that Fausto Puglisi is responsible for shipping errors, follow the same instructions as above. Fausto Puglisi reserves the right to request photographic evidence before authorising returns for defective merchandise and paying the shipping costs for the return of the goods to its headquarters.
• Swimwear and underwear (bikinis, briefs, boxers, etc.) should be tried on over underwear. The return of these items will be refused and returned to the customer if the transparent label of hygiene protection has been removed, or if the item shows signs of use.
• Authorised returns by Fausto Puglisi must be shipped from the same country in which the original order was delivered.
• Fausto Puglisi reserves the right to not accept returns sent via couriers other than those indicated in the e-mail with return instructions for which delivery leads to additional costs for Fausto Puglisi, or requires pick-up at a branch of the same courier.
• Fausto Puglisi also reserves the right to refuse returns which are unauthorised or do not comply with all the stipulated conditions. In such cases, the goods will be returned to the sender at the original shipping address. The acceptance of such returns, however, incurs a charge equal to 10% of the value of the returned goods. In all matters not specifically expressed, European regulations for distance commerce shall be applicable.

REFUNDS

Two types of compensation are available in case of return:

1. Change of size/colour
It is only possible to exchange for a different size or a different colour of the same article, if available. The new item may be returned following the same procedures.

2. Refunds
Refunds will be made as soon as the returned item is received at the Fausto Puglisi headquarters and the item is verified. For orders paid by credit card, the reimbursed amount will be available to customers in about 10 days, and will show up on the next card statement. Timing may vary slightly depending on the banking system of the credit card used. For orders paid by PayPal, the amount will be refunded to the original account. The refund will be issued in the same currency as the original purchase. Any differences in the amount due to currency fluctuation will not be refunded.

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