Shipping

Shipping

SHIPPING
Shipping costs vary according to the delivery location as indicated below:

ITALY always free
Delivery time: 2-4 working days

EUROPEAN COUNTRIES:
DHL Standard: free delivery – 5-7 working days
DHL Express: €20 – delivery time 2-3 working days
DHL Express: free for purchases over €500
Countries included: European Union member states, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

SWITZERLAND:
DHL Standard: Free – delivery time 5-7 working days
DHL Express: €20 – delivery time 2-3 working days
DHL Express: Free for purchases over €500.
The prices for Switzerland are exempt of VAT, and customs duties are paid by the customer. The amount is to be paid to the courier according to the modalities which will be provided by the same courier.

NON-EU COUNTRIES:
Shipping fees: €50
DHL Express: Free for purchases over €500.
The prices for NON-EU countries are exempt of VAT, and customs duties are paid by the customer.
The amount is to be paid to the courier according to the modalities which will be provided by the same courier. Fausto Puglisi does not deliver to Post Office boxes.

SHIPPING INSURANCE

Fausto Puglisi shipments are insured against theft and accidental damage at no additional cost. Once the shipment arrives at its destination, the insurance is no longer valid.

DUTIES & TAXES

For all EU countries (Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom), prices are inclusive of VAT and there are no additional costs, except if you choose DHL Express for shipping.

For non-EU countries (all country not listed in the EU), prices are exclusive of VAT and any customs/duties/local taxes are charged to the customer.

Please contact your local customs office or the relevant tax authority for more information or refer to the Terms and Conditions.

TRACKING YOUR ORDER

After placing an order, you will receive an e-mail containing all the details about your purchase, including the tracking number for the shipment. Our delivery times are to be used only as a guide. Fausto Puglisi cannot take responsibility for customs clearance delays or non-payment, though we will try to minimise any delays.

CANCELLATIONS

To change or cancel your order, please contact our Customer Service by e-mail as soon as possible (shop@faustopuglisi.it). They will provide you with all the necessary information. It is not possible to cancel or change an order which has already been processed, in which case additional information can be found in our policy for Returns and refunds.
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