faq

FAQs

Frequent questions

How to shop & place an order?

1. Do I need an account to place an order?

An email address is all you need to start the order process. We recommend that you register for an account so that you can start adding your favourite pieces to your wishlist and easily place an order.


2. I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.


3. How do I receive Fausto Puglisi email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.


4. How do I place an order on your site?

Placing an order is easy at Fausto Puglisi. Here’s how:

• Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

• Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.

• Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.

• Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.


5. Can I place an order over the phone?

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.


6. Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.


7. Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

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